CLICA: Implementing Cisco Collaboration Applications

The Implementing Cisco Collaboration Applications (CLICA) course provides you with the knowledge and skills to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM and Presence, Cisco Unity® Connection and Cisco Unity Express. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems.

This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA). This course also earns you 40 Continuing Education (CE) credits towards recertification.

This course will help you:

• Acquire the knowledge to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
• Gain hands-on experience enabling Single Sign-On (SSO) across Cisco Unified Communications solutions
• Acquire knowledge to prepare for the 300-810 CLICA exam

The 300-810 CLICA exam certifies your knowledge and skills related to collaboration applications, including single sign-on, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients. After you pass 300-810 CLICA, you earn the Cisco Certified Specialist - Collaboration Applications Implementation certification, and you satisfy the concentration exam requirement for this professional-level certification:

• CCNP® Collaboration

What's Included

• Official Cisco courseware
• Remote lab access

Prerequisites

• Basic understanding of networking technologies
• Basic understanding of voice and video
• Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.c

Course Objectives

After completing this course, you should be able to:

• Configure Cisco Unity Connection integration
• Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
• Configure and troubleshoot Cisco Unity Express
• Describe SSO for Cisco Unified Communications applications
• Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
• Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
• Configure and troubleshoot chat rooms and message archiving
• Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
• Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server
• Configure call recording and monitoring

Course Outline

• Module 1: Cisco Unity Connection Integration
• Module 2: Cisco Unity Connection Call Handlers
• Module 3: Cisco Unity Connection Troubleshooting
• Module 4: SSO for Cisco Unified Communications Applications
• Module 5: Cisco IM and Presence and Cloud Messaging
• Module 6: Cisco IM and Presence and Jabber Customization
• Module 7: Cisco IM and Presence Compliance Message Archiving
• Module 8: Webex App Troubleshooting
• Module 9: Cisco Unified Attendant Console
• Module 10: Call Recording and Monitoring

Labs